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frequently asked questions

What does "Independent Stylist" mean?

Loft 199 Hair Studio is home to a team of Independent Stylists.  This means our Stylists own and operate their own business and work for themselves.  They rent a chair in the salon and manage their own bookings, payments, questions, comments and concerns.  The salon is simply where they operate.  

How do I find out which Stylist is best for me?

Click the 'more info' button for each Stylist to learn more about what services they offer, pricing and examples of their work.  Each of our Stylists specializes in specific services, so you will want to find the one who matches with the look you're after and your budget.  

How do I book an appointment?

Each Stylist has their custom service menu and availability in our Online Booking portal at the link above.  Please note, bookings are processed as a 'Request' first and are not confirmed until you receive a second 'Confirmation' email.  

Why did my appointment request get declined?

When we are unable to confirm a booking request, it can be for several reasons.  Often, you will find it listed in the service description in the booking menu.  When we decline a request, we try to send a follow up email to let you know why (check your junk mail).

How to I cancel / change my appointment?

You can access your Client Profile at the link above to view, cancel or change upcoming appointments.  Please be mindful of our Cancellation Policy.  Let your Stylist know if you are unable to log into your profile, we may need to update your contact information in our system.  

What if I don't like my hair?

Your Stylist wants nothing more than for you to love your hair!  Please contact your Stylist directly to let them know so that they can work with you to get you back on track.  Loft 199 does have a Correction Policy in place, you can find it on our home page.  

I called / texted / emailed days ago and haven't heard back, what gives?

We don't use a receptionist, which means we personally reply to all incoming messages and we appreciate your patience.  Keep in mind that you can always look up, change or cancel an upcoming appointment through your online Client Profile at the link above.  

We are not able to offer in-salon bridal services.  Each of our Stylists books on-location bridal services at their own discretion.  You can visit the Stylist information pages to see if they offer bridal packages.

Do you offer Bridal services?


What products do you use?

Loft 199 Hair Studio is a milk_shake® exclusive salon and all of our Stylists have in-depth training on all  hair care products and colour.  milk_shake® is more than just enjoyable, responsibly made hair care products, milk_shake® is a full-range, professional salon quality haircare brand.


All milk_shake® products are made for those who expect the best and want the most results from their haircare.  Ingredients are added at the highest levels of concentration to deliver maximum results, using fast acting, nutrient rich formulas to transform your hair to its healthiest state.

Click below to learn more about milk_shake®


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